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Speaker Profile

Karen Last
Karen Last
General Manager Merchant Solutions
Commonwealth Bank
Karen Last
With over 20 years’ experience in financial services, Karen has built a deep understanding of leading business through the change from strategy design to execution.
Karen’s experience extends across disciplines including business transformation, product innovation and management, large scale program delivery, risk management and operations. In her current role as General Manager, Merchant Solutions, Karen leads a large scale team across the end to the end value chain of terminal and eCommerce products that help clients to establish, operate and grow their businesses.
Most recent innovations include next-gen terminal delivery in the market of the Smart terminal suite, simplified pricing structure to remove complexity and cost, and building out an ecosystem of products that meet the varied needs of online merchants. In this way, Karen is leading a team to transform how Australia’s largest bank delivers value for merchants of all sized, beyond traditional banking acquiring and payment infrastructure.
Karen is an experienced leader with a reputation for the delivery of large transformation programs of work. Pushing through complexity, she is driven by deeply understanding customer needs and building cohesive and committed teams. She is motivated by challenging environments and breaking the mould with clear and compelling customer and business-driven strategies.
She has deep experience in lending businesses through the change from strategy design to execution and post-implementation embedding and iteration. Karen also has a very broad experience across disciplines including large scale program deliveries, Product Management, Risk Management and Operations.

Melbourne speakers

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Adam Caines

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Ali Zoabi

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Brian Connor

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Cath Whitaker

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Chloe Chen

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Chris Hicks

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David Edwards

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David Martin

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Derek Vladimir Henningsen

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Dr Joseph Liu

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