Key Australian Fintech Survey Fintech Results

1. 84% of Australian consumers say digital or online banking is an important service for their bank to provide
2.  76% say the best customer experience on the market is important in a bank
3. 76% more likely to use a bank that puts purpose over profit
4. 55% are more likely to use digital or online banking now than prior to the pandemic
5. 14% of Australian respondents hold some type of cryptocurrency
6. 33% of Australian respondents say the ability to buy, sell and manage cryptocurrency via their bank is important
7. 24% of Australian consumers use BNPL when purchasing online, the highest of all countries surveyed – global average 11%
8. 21% of respondents said they are more likely to switch banks post-pandemic.

Broader APAC Survey Results

• 71% of APAC consumers prefer to invest rather than spend their money
• 74% stick to a budget
• Financial security (85%), reaching financial goals (87%) and return on investment (86%) are most important when making an investment
• 50% of APAC respondents own property
•  38% own cryptocurrency, and 29% purchased crypto during the pandemic
• Money transfers (91%), account balance checks (90%) and bill payment services (87%) are the most important digital or online banking services cited
• 74% of APAC respondents are likely to choose a bank that puts purpose over profit
•  65% used online or digital banking more frequently during the pandemic
• 75% are likely to continue to use online or digital banking more frequently post-pandemic.